Contact

Talk to a human, not a chatbot.

We're a small team designing for chronic migraine. Every message lands in an inbox one of us reads — and we write back ourselves.
Get in touch

One inbox. One reply.

Order issues, refunds, product questions, press, partnerships — all of it lands at the same address. Whatever you write about, we'll route it ourselves.

Email · Preferred
hello@kalmely.com

Order issues, refunds, returns, product questions, press & partnerships, privacy — one address, routed by us.

Hours
Mon–Fri · 9am–6pm GMT

Weekend emails answered first thing Monday. Refund requests prioritised regardless of the day.

Registered office
Kalmely Ltd.

71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
Companies House: 15893021

Press & partnerships
hello@kalmely.com

Subject line starting with "Press" or "Partnership" goes straight to Maya.

Write us a note.

You'll receive a confirmation in your inbox immediately. A real reply usually within one working day.

Thanks — your message is on its way. We'll reply from hello@kalmely.com, usually within one working day.
Most common reasons people write

Before you message — some quick answers.

If your question is here, you can skip the form. Otherwise write to us — these are the four reasons that fill our inbox.

i.

"Where's my order?"

Orders ship in 24h on weekdays. You'll get a tracking link by email. If 5 working days pass without one, write us — we'll resend or refund.

ii.

"I want to refund."

30-day money-back, no return required. Email us with your order number; refund processed within 5 working days. Full terms in our refund policy.

iii.

"It's not working."

Warranty covers manufacturing faults for 12 months. Email a short description and a photo or video — we either replace or refund.

iv.

"Can my clinic stock Kalmely?"

We work with a handful of UK headache clinics. Email with subject line starting "Wholesale" — Maya will reply with the trade terms.

If it's urgent

Skip the form. Email us directly.

For active refund requests, warranty issues, or anything in-attack — emailing is faster than the form. You'll reach the same two people either way.

hello@kalmely.com →