Refund policy.

Love the release or your money back. If the Kalmely device doesn't leave your nights feeling lighter and more released, we'll refund you in full — no questions asked — and you never have to ship anything back. Just send us a quick email.

The 90-Night Fair-Try Promise

You have 90 nights from the date your Kalmely Kalmely device arrived to decide whether you're happy with how your nights feels. If at any point in that window you'd like a refund, email us. It's no questions asked — gently used devices are fully covered within the 90-night window. We'll refund the full price you paid to your original payment method, typically within 5–10 business days.

The refund applies to your order. You keep the device (or devices) and any free gifts too — there's nothing to box up or send back.

How to request a refund

1. Email hello@kalmely.com from the address you used to place the order.
2. Include your order number (it starts with KAL-2026-…) — you'll find it on your confirmation email or thank-you page.
3. If you like, tell us briefly how the device worked for you. It's entirely optional — the guarantee is no questions asked — but your feedback helps us improve the product.

We'll confirm your refund within one business day, and you'll see the funds returned to your original payment method typically within 5–10 business days, depending on your bank.

No subscriptions, ever

Every Kalmely device order is a one-time purchase. There is no subscription, no auto-refill, and no recurring charge — we will never bill your payment method again unless you place a new order yourself.

What's not covered

• Requests made more than 90 nights after delivery.
• Damage caused by misusing the product against the directions on the label.
• Bulk or wholesale orders — handled case-by-case with a written agreement.

Refund methods

All refunds are issued in USD ($) to your original payment method via Stripe:

• Credit/debit card (Visa, Mastercard, Amex): refund via Stripe — typically 5–10 business days.
• Apple Pay / Google Pay / Link: refund follows the card linked to your wallet.
• Amazon Pay: refund follows the payment method on your Amazon account.

Why we run this policy

Nightly light routines take a little patience. Some people notice calmer, easier nights within the first week or two; others take a few weeks to settle into the 3-minute habit. We'd rather you keep the device and give it a fair try than feel pressured to ship it back to claim your money. That's also why gently used devices are fully covered — a device you've actually used nightly is the whole point of the trial.