Shipping policy.

Shipping is free on every Kalmely Kalmely device order. We ship across the United States, and a tracking link is emailed to you as soon as your order ships.

Where we ship

We ship the Kalmely device to addresses across the United States, including all 50 states. Once your order is processed, it's prepared and dispatched, and you'll receive an email with a tracking link so you can follow it on its way to you.

How long does it take?

• Processing: orders are typically processed within 1–3 business days after you place them.
• Transit: once shipped, your device is delivered within about 7–10 business days.
• Total: most orders arrive within 7–10 business days after they're dispatched.

Delivery times are estimates and can occasionally run longer during busy periods or because of carrier delays outside our control.

Tracking

When your order ships, we email you a tracking link. The link updates as your parcel moves through the carrier network, so you can see where it is at any time. If your order has shipped but you haven't received a tracking link, please write to hello@kalmely.com and we'll resend it.

Free shipping

Shipping is free on every order — the 1-device pack, the 2-device pack, and the 3-device pack with their free gifts. There's no minimum and no paid express tier. The price you see at checkout is the price you pay. Every order is a one-time purchase — there are no subscriptions or recurring charges.

Wrong address or failed delivery

If you spot an error in your shipping address, contact us as soon as possible after placing your order and we'll do our best to correct it before the order ships. If a delivery fails or your tracking shows the parcel as delivered but you don't have it, please check with anyone else at your address and look for a "safe place" delivery photo (carriers often photograph where they left it). If the parcel is still missing, email hello@kalmely.com with your order number and we'll work with the carrier to locate it or arrange a replacement.

Lost or damaged in transit

If your order arrives damaged, or you received the wrong item, photograph the box and contents and email us at hello@kalmely.com within a few days of delivery. We'll make it right with a free replacement and won't ask you to return the damaged item. If a parcel is lost in transit and can't be located, we'll arrange a replacement or refund.

Contact

Your order number (starting with KAL-2026-…) is in your confirmation email and helps us find your shipment quickly. For anything to do with your delivery, email hello@kalmely.com and we'll help.